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Cross-Cultural Communication: Grin and Jump In! Multiculturalism is a reality in North America and for those of us who do business globally. The US has more legal immigrants yearly than all the other countries in the world combined. How the P.R.I.D.E. Team Changed my Call Center Several years ago I took an assignment as a Manager in an outsourcing Call Center. Shortly after I started it became clear that several areas within the department needed improvement; absenteeism was high (19%), call takers lacked the enthusiasm about the programs to deliver quality customer service and seemed unconnected to the goals and metrics. Story Telling With a Purpose For a brief time, I tried to sell life insurance. And, the operative word was 'tried' I can assure you. Manage Expectations to Reduce Everyday Frustrations Just today my partner Russ and I sat down to hash out a nagging frustration. It took a little bantering back and forth [not without some rise in emotional tension I'll have you know] until we got at the heart of the issue. Creating Unity In Your Company The other day I got a call from a friend of mine about an earlier conversation we'd had. Here's what we talked about: Years before he had started a company which has now grown to the point where it has many offices across the USA. The 5 Bes of Motivation It's not true in every organization, but it is true in many. Managers often don't understand their employees. Team Development and Learning A tight knit team is a group of competent individuals who care deeply about each other and are fiercely committed to their mission. The members are highly motivated to combing their energy and expertise to achieve a common objective. How to Align Your Team through Change Eight Principles for Purposeful AlignmentEffective teamwork requires individual members of the team to be connected by, and aligned to a common purpose, values and sense of identity. Sometimes individuals can drift away from the team as a result of the mental limitations they create about their work and role. Book Summary: The 17 Essential Qualities of a Team Player A follow-up companion reader to The 17 Indisputable Laws of Teamwork, here is a clear character profile of the ideal Team Player. Maxwell stresses some main qualities of a good team player: intentional, or she is focused on the big picture, relational, focused on others, selfless, willing to take a backseat for the good of the team, and tenacious - works hard to overcome obstacles, no matter what. What Every Manager, Parent, and Teacher Should Know About How to Unify Employees, Families, & Youth Project Head Start has been successful not only for the youthful students, but for the teachers, supporting staff, and families as well. My first job while still in college was as a Teacher's Assistant during the summer of 1968. Franchisor Award Programs; Ideas and Innovation Franchisors should also be heavy on the award side of motivational material. Award certificates and plaques should be given out to franchisees who perform above expectations. Motivating Teams Introduction:Working with teams, whether as leader of a single team or manager of several, is an essential part of a manager's remit. Teamwork is rapidly becoming the preferred practice in many organizations as traditional corporate hierarchies give way to flat, multi-skilled working methods. Joy and Laughter in the Workplace: Lessons From the Land of OZ Turbulent TwistersYou've read about it in the headlines and experienced it first hand.. Go On, Be A Tiger From the moment he putted with Bob Hope on the Mike Douglas Show at age two, Tiger Woods appeared destined for fame. After an unprecedented junior and amateur career, his entry into the professional ranks in 1996 received tremendous publicity - and one of the largest sponsorship contracts in history. Team Member Feedback: A Priceless Communication Tool Feedback is such an important communication tool. Openness, honesty, candor, trust -- all of these are hallmarks of high performance teams and organizations. In 2005 Collaboration is Key Perhaps you're a small business owner wondering how you and your employees managed to make it through the last year. You vow to make this year the year your business grows. Building Teams -You see it everywhere A college football team has it. A corporation has it. Landscaping Business; Employee Relations There are few industries or service type businesses, which are more labor intensive then that of the Landscaping Profession. Whether it is the installation of new landscape designs or the maintenance or mowing of the existing properties; it is done by people power working with the proper tools. Working as a Winning Team It's a great sunny day so it's time to get out and enjoy the weather. Many of us would like to, but we have projects due, tasks that need to be done, people that we need to see, and money that needs to be made. WIIFM - Making the Whats In It for Me? Question Work for You In the constantly changing world of Call Centers, asking agents to adapt to ever increasing demands, responsibilities and performance can be a challenge to even the most involved of managers. Being able to create buy in is always challenging, but if you can answer the WIIFM question you will be ahead of the game. |
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